In the unlikely event that you should find fault with the services we provide or with the actions of an employee, then you are referred to Mr E. van der Welle.
You can address your complaint, preferably in writing, to:
Hoogeveen & Partners BV
Attn. Mr E. van der Welle
P.O. Box 12095
1100 AB Amsterdam Zuidoost
Telephone: +31 (0)20 696 19 31
Verbal notifications of complaints are put down in writing by Mr E. van der Welle and, with your signature, then attended to in accordance with the complaints handling procedure. You will receive a written confirmation within three working days after filing a complaint. It also provides information on the next steps in the procedure.
The full text of our complaints handling procedure is available upon request.